Engagement Manager, California High Speed Rail Authority, Santa Clara County
Job Description
The full listing for this job is here. A summary follows:
Department Information
Are you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California’s history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging but rewarding job opportunity.
The California High-Speed Rail Authority has an opening at our San Jose office for full time, permanent Staff Services Manager II (Supervisory).
Final Filing Date: 7/16/2021
Job Description and Duties
- Plans, organizes, and directs an extensive public outreach program for the Northern California Regional Office.
- Develops, implements and maintains a proactive outreach plan to engage members of the public and stakeholders.
- Studies and evaluates the Authority’s programs and policies from the viewpoint of stakeholder relations.
- Provides public outreach and stakeholder information and advice to Authority leadership.
- Leads the Northern California Stakeholder and Outreach Team, a diverse group comprised of Authority staff and multiple consultants.
- Establish, maintain and strengthen relationships with key stakeholders including elected officials, regional organizations, individuals and businesses and communicate how the project affects these stakeholders.
- Serves as the point of contact and liaison for a diverse cross-section of members of the public and stakeholders in Northern California.
- Recommends regional goals for the Authority’s public outreach program and develops strategies to accomplish them.
- Evaluates the effectiveness of the state and regional public outreach strategies and recommends appropriate changes.
- Event planning for a variety of settings/meetings including community working groups, regional organizations, boards, partnerships and public events.
- Identifies real and potential outreach and stakeholder issues and provides a plan to address them.
- Coordinates with communications team on regional messaging.
- Provides effective leadership to assure quality of work and accuracy in carrying out public outreach and stakeholder engagement duties outlined above.
- Oversees environmental justice engagement.
- Oversees the maintenance of a stakeholder database.
- Develops, tracks and reports on performance measurements.
- Represents the Authority at public outreach events, community meetings.
- Presents to members of the public as well as a variety of community groups.
- Ensures that newly adopted policies and procedures are conveyed and instituted throughout the Northern California Regional Office.
- Develops and provides recommendations to the Northern California Regional Director and Deputy Regional Director on the formulation and administration of policies and long-term goals of the Northern California Regional Office.
- Represents the Northern Regional Office on various task forces and committees.
- Provides overall management and guidance to the staff assigned to the Northern California Regional Office’s Stakeholder Management Branch to ensure consistent and timely completion of all work products.
- Provides guidance and oversees staff development and performance counseling, progressive discipline, including the development, review and approval of probationary reports, performance appraisals, individual development plans, merit salary adjustments, and other personnel management responsibilities and task.
- Oversees the recruitment, hiring and training of the Northern California Regional Office’s Stakeholder Management staff. Directs analysis regarding resource utilization and needs.
- Prepares special studies critical to the management of specific programs such as staffing needs, organizational analysis and historical expenditure trends.
You will find additional information about the job in the Duty Statement.
Working Conditions
- Professional office environment.
- Present self professionally and according to current policy.
- Effectively handle stress and deadlines.
- Make presentations to other managers and supervisors.
- Consistently exercise a high degree of independence.
- Use a PC to communicate and prepare written material.
- Wearing a properly fitted face covering that covers the nose and mouth, and practicing physical distancing are required in the workplace in accordance with state and local guidance.
- Some travel may be required.
Minimum Requirements
Requirements for the position of STAFF SERVICES MANAGER II (SUPERVISORY) are listed here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/16/2021
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA High Speed Rail Authority
Attn: Human Resources
770 L Street, Suite 620, MS 4
Sacramento, CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA High Speed Rail Authority
Human Resources
770 L Street, Suite 620, MS 4
Sacramento, CA 95814
Business hours are for weekdays only, the department is closed on Saturdays, Sundays and holidays.
8 AM-5 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications – The Statement of Qualifications will be required for this position as listed in the Statement of Qualifications section of this posting.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of San Francisco Bay Area communities and demographics, including the counties of San Francisco, San Mateo, Santa Clara, San Benito, and Merced; the cities within those counties; as well as transportation organizations, agencies, and providers.
- Experience working with Northern California Region public agencies, counties, cities, elected officials, advocacy organizations, and other stakeholders.
- Knowledge of tracking/scheduling and/or project management tools.
- Prior experience with public engagement, policy, government relations, public affairs and communications with rail or transit projects.
- Knowledge of techniques and strategies for preparing, producing, and disseminating information to diverse audiences.
- Knowledge and experience engaging environmental justice communities, low-income and minority populations, historically underrepresented populations, equity priority communities, and those who speak limited or no English.
- Capability in various facilitation methods and ability to facilitate in a variety of settings, including public open houses, working group meetings, etc.
- Ability to effectively present sensitive and complex information, both verbally and in writing, to diverse audiences.
- Possess excellent relationship-building skills, particularly with stakeholder groups, partner agencies, and members of the public.
- Possess strong teamwork and leadership skills.
- Ability to effectively manage and supervise multiple projects simultaneously.
- Ability to gain and maintain the confidence and cooperation of those contacted during the course of the work, particularly the public and local jurisdictions.
- Represent the Authority in the public.
- Proficiency in Microsoft Office, PowerPoint, Excel and Adobe Acrobat.
- Knowledge of Public Meeting Act Law and requirements.
- Principles of transparency in State government.
- Knowledge of management techniques in State government.
Benefits
Benefit information can be obtained on the CalHR website at the link here.
The High-Speed Rail Authority offers Telework options based on operational availability. Hiring interviews may be available virtually, using teleconferencing or video conferencing options.
Salaries do not reflect the recently negotiated Personal Leave Program which reduced most salaries due to budget shortfalls related to the COVID 19 pandemic. For more information, including additional information on specific bargaining units, excluded and exempt employees, please refer to the Human Resources Manual, Section 2113: http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact
Human Resources
(916) 669-6606
Humanresources@hsr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office.
EEO Contact
EEO Office
(916) 324-1541
eeo@hsr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
General Statement/Application Info
Under the general direction of the California High-Speed Rail Authority’s (Authority) Northern California Regional Director and functional direction of the Deputy Regional Director, the Staff Services Manager II (Engagement Manager) will oversee the Stakeholder Management Branch of the Authority’s Northern California Regional Office. The Engagement Manager will lead a diverse team to develop and execute public outreach and stakeholder engagement strategies and plans for Northern California. The Engagement Manager is responsible for aligning all regional efforts within the Stakeholder Management Branch to drive regional priorities and ensure regional consistency with the Authority’s system-wide public engagement, legislative, government, and small business outreach efforts including public meetings, stakeholder meetings, and correspondence. This position also works with the regional program development team, technical teams, and Communications Branch to support the development and execution of communications, media, and social media strategies and plans, web site content, PowerPoint and other presentations, factsheets, and other collateral. The incumbent will oversee staff in the Northern California office and will lead the development of work standards, monitor the attainment of those standards, establish consistent work processes and ensure the development of a customer service-oriented office.
Application Information:
Applicants must include JC-256660 and Staff Services Manager II (Supervisory) 311-610-4801-001 in the ‘Job Title’ section of the STD. 678 to be considered for this position. The STD.678 is required and each section must be filled out completely and thoroughly.
Please indicate on the STD. 678 your basis for eligibility in the “Explanations” field (i.e., SROA, surplus, reemployment, reinstatement, transfer, or list eligible). Surplus candidates must attach a copy of their surplus letter. Recruitment from the employment list may be considered. Consideration may be given to applicants on another Department’s employment list, provided the criteria are met to transfer the eligibility from the employment list to the Authority’s employment list. The High-Speed Rail Authority does not currently offer Training and Development opportunities at this time.
Location/Statement of Qualifications
The High-Speed Rail Authority San Jose building is located at 100 Paseo de San Antonio, Suite 206, San Jose 95113.
Statement of Qualifications:
To be considered for this vacancy, you must submit a Statement of Qualifications (SOQ) with your STD. 678. Your SOQ response is to be typed and no more than two (2) pages, using 12-point Arial font. Please number your responses to coincide with the question numbers below:
1. Describe a time when you were able to effectively engage with key stakeholders or members of the public. What was the situation? What role did you play? What was the outcome? What made the engagement effective?
2. Describe a complex stakeholder issue you’ve encountered and how you engaged stakeholders and members of the public on this issue. What was issue? Who were the key stakeholders? What types of engagement did you conduct to address the issue? What was the outcome? Were there any lessons learned?
3. Describe the challenges you foresee with engaging the public on high-speed rail. What are the top challenges? How would you plan to overcome these challenges? What lessons have you learned from other projects or programs? What metrics would you use to evaluate your success in public engagement? What types of engagement would you use to maintain stakeholder relationships to minimize future challenges?
Resumes do not take place of the SOQ.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
21 total views, 2 today
